Depending on the products and services you use, there may be actions you’ll need to take before your transition date.
We’ll provide personalized information throughout the transition. The checklist below can help you prepare.
Some actions may not apply to you right away. We’ll provide personalized instructions before your transition date and let you know if additional action is required.
Read all letters, emails, and updates carefully and take note of any actions that apply to your accounts.
Before transition, you may wish to save transaction history and other information you’d like to retain for your records.
Interac e-Transfer® contacts will not transfer to the new platform due to Interac system limitations. Make note of any contacts you’d like to add again after transition.
We recommend completing any pending transactions before your transition date.
If you currently use Autodeposit, you may need to set it up again after transition. Additional instructions will be provided.
You’ll need the Vancity mobile app once you transition to Vancity Digital Banking.
Ensure your mailing address, email address, and phone number are current so you don’t miss important transition communications.
If you’ve received a notification about moving to one MEMBER CARD®, make sure you have the correct card in your wallet before your transition. After your transition is complete and you’ve confirmed the correct card is working, securely destroy any cards you’re no longer using. We’ll provide additional information if any action is required.
Business members may need additional preparation steps, including downloading Small Business Invoicing information and setting up delegates again after transition.
We’ll provide personalized instructions before your transition date. If you have questions in the meantime, our team is here to help by phone at 1-800-393-6733 or in branch.
