We’re here to help
We understand that changes to your banking can raise questions. Whether you’re preparing for your transition, learning about Vancity Digital Banking, or looking for information about your accounts, our team is here to support you.
If you’d prefer to speak with someone, we’re happy to help.
Visit a branch
Speak with a member of our team in person. Find your local branch at firstcu.ca/contact
Give us a call
If you have questions about your accounts, digital banking, or upcoming changes, please contact us at 1-800-393-6733 or membersupport@firstcu.ca
Stay informed
We’ll continue to provide updates, reminders, and support throughout the FCU transition. If you’re unsure whether a communication is legitimate or have questions about what steps you need to take, please contact us directly before taking action.
Other helpful resources
Prepare for transition, Digital Banking resources, and Frequently asked questions are all linked in the menu above.
