Welcome to FCU Community Financial, a division of Vancity
We’re bringing together the local relationships and community focus you’ve always valued with enhanced services, improved digital banking capabilities, and greater convenience through Vancity.
As we prepare for the transition to Vancity systems, this hub will be your go-to source for key dates, updates, preparation checklists, support resources, and answers to frequently asked questions.
Whether you’re getting ready to access Vancity Digital Banking, learning about upcoming changes, or looking for guidance and support, you’ll find everything you need here.
Over the coming months, FCU Community Financial (formerly First Credit Union) members will transition to Vancity’s banking systems, products, and digital banking experience. We’ll provide personalized communications well in advance of any changes affecting you, along with the information and support you need every step of the way.
Throughout the transition, we’ll continue to support you with updates, reminders, preparation resources, and guidance to help make the process as smooth as possible.
While some aspects of your banking experience will evolve, our commitment to serving members remains unchanged.
Together, FCU Community Financial and Vancity are building a stronger credit union focused on helping members and communities thrive.
As FCU Community Financial members transition to Vancity systems, you’ll gain access to enhanced services, expanded banking options, and improved digital banking capabilities designed to make managing your money easier.
A modern digital banking experience
Manage more of your finances in one place through Vancity’s online banking platform and mobile app. Open eligible products online and link your Vancity Visa card and investment accounts for a more complete view of your finances.
More ways to meet your financial needs
Access a broader range of products and services, including a faster and simpler way to apply for eligible loans through Vancity’s Fast and Fair loan application.
Improved card management tools
Manage your cards with enhanced digital banking features designed to help you stay in control of your accounts.
Personalized banking
Create custom account names, adjust account settings, and find the information you need more easily.
Expanded access and convenience
Benefit from access to Vancity’s branch and ATM networks, expanded Member Services Centre hours, telephone banking, and additional digital banking capabilities.
Ongoing support
We’ll continue to provide the personal service, local relationships, and community focus you’ve come to expect from FCU Community Financial.
Explore the resources available to help you prepare for your transition and learn more about upcoming changes.
Get ready for your transition to Vancity systems. Learn more about what actions you may need to take before and after your transition date.
Want to learn more about Vancity Digital Banking? Visit our Digital Banking resources page for step-by-step guides and tutorials.
Need more support? Feel free to reach out and get help from our team.
Have questions about the FCU transition? Visit our FAQ page for answers about account changes, digital banking access, transition timing, security, and more.
You can also visit support.vancity.com/TransitionFAQ
Have questions about the FCU transition? Visit our FAQ page for answers about account changes, digital banking access, transition timing, security, and more.
