Find answers to common questions about the FCU transition, your transition to Vancity systems, and how to prepare for upcoming changes.
Looking for more information? We’ve highlighted some of the most common questions below. For more answers about the transition, your accounts, digital banking and how to prepare, visit our FCU transition information and resource hub.
What is changing?
Over the coming months, FCU Community Financial members will transition to Vancity’s banking systems, products, and services. Members who use online banking will also move to Vancity’s Digital Banking.
When will this transition happen?
The changes that apply to you will depend on the products and services you have with us. You may experience changes to:
If you use SMS banking, that service will be discontinued after the transition.
You’ll receive a personalized letter explaining how the transition affects your accounts and any actions you need to take.
Will my branch remain open?
Yes. You can continue to count on familiar branches, local relationships and a strong community presence. You’ll also have additional ways to receive support, including telephone banking and contact centre support outside branch hours.
Please note that branches will be closed during the transition weekend while we update our systems.
Will I still see familiar faces at my branch?
Yes. Building strong local relationships remains an important part of how we serve members. You’ll continue to have access to local branch teams who understand your community and can provide personalized support.
Will branches continue to sponsor community events and local initiatives?
Yes. Supporting local organizations, events, and community initiatives remains an important part of our commitment to the communities we serve. We’ll continue to build local partnerships and support initiatives that help communities thrive.
Where can I learn more about changes to my products?
We’ve created guides to help explain what this transition means for your products. Review the Summary of Retail Changes or Summary of Business Changes for more information about the changes that may apply to you.
I received a letter. What do I need to do?
Please review your letter carefully. It explains what the transition means for your accounts and any steps you need to take before moving to Vancity systems.
You may need to save important information before the transition, such as your transaction history. You can also review the “Your transition checklist” section on this page for a summary of recommended actions.
If you have questions, we’re here to help. Please visit your local branch, call us at 1-888-826-2489, or review the FAQs on this page.
Will my account number change?
Yes. Your FCU Community Financial accounts will receive new account numbers after the transition.
If you’re not already a Vancity member, you’ll also receive a new Vancity member number. We’ll confirm your member number by mail.
I already bank with Vancity. What will happen to my FCU Community Financial accounts?
If you’re already a Vancity member, we’ll work to connect your FCU Community Financial products to your existing Vancity profile. Your Vancity membership will remain your primary profile, and you’ll continue using your existing Vancity Digital Banking access and Vancity MEMBER CARD debit card.
We’ll confirm your member number by mail. If your FCU Community Financial and Vancity profiles are not connected after transition, please contact us for assistance.
I have scheduled bill and/or future bill payments set up. Will those migrate over?
No. Scheduled and future-dated bill payments will not transfer to Vancity’s systems. You’ll need to set them up again after your transition.
If you have payments scheduled on or after the Friday of the transition weekend, we recommend making them before the transition to avoid delays.
Vancity’s systems do not support recurring bill payments, but you can still schedule individual future-dated payments.
Will I receive a new MEMBER CARD® debit card?
Your current FCU Community Financial debit card will generally continue to work after your transition, so we won’t proactively replace it.
If you have multiple memberships or debit cards, some cards may be consolidated. Your personalized letter will confirm which card will remain active.
For more information, visit Moving to one MEMBER CARD debit card.
What will happen to FCU Community Financial’s Online Banking?
After you transition to Vancity Digital Banking, FCU Community Financial Online Banking and the FCU Community Financial mobile app will no longer be available.
You’ll be able to access your FCU Community Financial and Vancity accounts, if applicable, using one set of login credentials through Vancity Digital Banking.
Will my Interac e-Transfer contacts and history transfer to Vancity Digital Banking?
No. Your Interac e-Transfer contacts and history will not transfer to Vancity Digital Banking.
Before the transition weekend:
After your transition, you’ll need to add your contacts again in Vancity Digital Banking.
Should I complete pending Interac e-Transfers before migrating?
Yes. We recommend completing any pending Interac e-Transfer transactions by the Wednesday before the transition weekend.
Outstanding transactions will not transfer and will need to be resubmitted after the transition.
What if I use Interac e-Transfer Autodeposit?
You’ll need to set up Autodeposit again after your transition.
We’ll notify you by text message or email about any Interac e-Transfers received during the transition weekend.
Will delegate access transfer automatically?
No. Delegates and user access will need to be set up again after transition.
Will my business receive separate instructions?
Yes. Business members will receive communications by mail and email outlining any actions they need to take before the transition.
How can I tell if a transition communication is legitimate?
We’ll share transition information by mail, email, FCU Community Financial Online Banking messages and through our official Transition Information and Resource Hub.
Transition emails will come from merger@firstcu.ca.
We’ll never ask you to share your password, PIN, one-time passcode or full banking details by email, text message or telephone. If you’re unsure whether a communication is legitimate, contact us directly before taking action.
Will you ever ask me for my password or PIN?
No. We will never ask for your password, PIN, verification code, or full banking credentials through email or text message.
Visit our FCU transition information and resource hub for the complete list of frequently asked questions and transition resources.
Questions about your transition? Call the Vancity Member Services Centre at 1-888-826-2489 or find your local branch.
